FAQ

What if I don’t see a specific phone I’m looking for?

Please send a request to info@sellphoneshop.ca and we will due our best to source “any” product or accessory for you at the best possible prices.

14-Day Money Back Guarantee

To ensure customer satisfaction, if you are not completely satisfied with our products, within 14 days from your purchase date, we will refund and/or exchange your purchases no questions asked.

All you have to do is to contact our customer support representative at customersupport@sellphoneshop.ca to obtain a Return Authorization “RA”, and the address for return.

Shipping and handling fees are non-refundable. Returning products must remain intact with original packaging. Original invoice must be included in the return package. Refunds will only be issued to the credit card used for original purchase.

What is included with my phone purchase from Sellphoneshop?

All phone purchases come with a battery and charger, and in most cases the original manufacturers packaging.

Who do I contact with questions about my order?

Feel free to call us directly at 866-494-2355 (10am-3pm EST) or send questions regarding your order to info@sellphoneshop.ca

Does Sellphoneshop sell Bell, Rogers, Telus, and Fido phones?

Most of our phones are locked (to Bell). We can unlock select phones so that you may use it with “all” cellular carriers. Just simply select the “Unlock” add-on when you check out. Unlock prices may vary.

Payment Method

We can only offer payment method through Paypal and major credit cards. Orders that are sent in through the post with cash payment, money order, etc. will not be processed and will be returned in due course.

Warranty

Sell Phone Shop offers a 90 day warranty on all phones from the date of purchase.

Our warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:

a. Improper or inadequate maintenance or any physical damage.

b. Fire, flood and liquid damage.

c. Damaged by a wrong voltage use.

For $50 more, you can extend that warranty to cover Manufacturer’s Defects for a full 1 year. (the 9 months + the original 3 extends to a full manufacturer’s warranty).

Extend this warranty to cover all manufacturer’s defects for one full year for $50 with our 9 month extended warranty.

Warranty will be treated as void if any:

a. The original shipping invoice is lost or amended.

b. Unauthorized modification of a cell phone.

Faulty product for claiming purposes or replacement should be returned within 3 months with suitable packaging to avoid physical damage.

Out Of Stock Items

Sometimes products may sell out before each order is fully processed. If this occurs on your order, you will be notified by email.

Shipping Info: Purolator

Orders are shipped out via Purolator within Canada on next day delivery.

There is a flat rate of $10.95 for shipping in Ontario and $14.95 for out of province.

If you get the phone and then decide you do not want it, you will get a refund once we receive the product back, minus the shipping cost.

What Is The Difference Between Refurbished And Used?

Refurbished:
Refurbished electronics are products which have most often been returned to the manufacturer because it was unwanted or had some minor defect. In the case of a minor defect, the manufacturer (or 3rd party repair company) rectifies this by replacing the defective component, testing it to manufacturers specifications, and then deeming the hardware refurbished.
There is also a very good chance that the refurbished unit you receive may have never been used. It may have simply been a unit whose box was damaged or an overstock model that many retailers return to the manufacturers to make room for incoming models.
When electronics have been returned in an undamaged and fully functional (new) condition, due to legal reasons they cannot be marketed or sold as new.

Used:
Previously owned, a second hand unit that has not been tested by a technician to standard specifications.

What Type of Phones Does Sellphoneshop Sell?

90% of Sellphoneshop phones are either refurbished which are tested to 100% manufacturers specifications, or new. Every now and then we may have used phones for sale at an additionally discounted price. Here are our (3) categories of phones to help identify the type of model you are looking to purchase.

New or (N)
Refurbished (Refurb.)
Used (U)

What if I do not have a credit card, how do I purchase from Sellphoneshop?

Unfortunately we can only accept Paypal and Credit Card payments at this point and time however most customers without a credit card simply purchase a pre-paid Visa card with cash, and then return to place their order from Sellphoneshop. Pre-paid Visa cards may be purchased at your local grocery store and wherever gift cards are sold.

Where is Sellphoneshop located? (can I come and see the phones)?

Sellphoneshop is located in Guelph, Ontario however we are currently strictly a Canadian online business that specializes in contract free new and refurbished cell phones. We do not have physical locations at this point in time however all of our product is backed by a no hassle 14 day money back guarantee. If you are not 100% satisfied with our product simply return the product.